Refund policy

Returns and Refunds Policy

At Reigns Jewelry, we truly hope you love your purchase and cherish your jewelry for years to come! However, if you need to return something, we’re here to help! Just take a look at the guidelines below to see if your items are eligible for a return.

Return Approval: If you’d like to return an item, please reach out to us using the Contact Us form within 7 days of receiving your purchase. Once we approve your return, we’ll need to receive the item back within 10 days.

 Items must be returned in their original condition—no signs of wear or damage, please!

 Please include all original packaging (tags, box, and pouch) with your return.

 Personalized or customized items (like engraved or monogrammed pieces) cannot be returned.

 If you purchased a set, all items must be returned together—no single items, please!

 For lab-grown diamonds, don’t forget to include the SCS certification.

 Please note that all “Piercing Stud Earrings” are non-returnable.

 Customers are responsible for return shipping charges and insurance.

Important: For your security and peace of mind, we recommend using an insured carrier (like USPS, UPS, or FedEx) and keeping your receipt. Reigns Jewelry isn’t responsible for items lost or damaged during transit. Because our pieces are hand-crafted and one-of-a-kind, some items may not be reproducible, but we’ll work with you to find the best solution.

Refunds: Once we receive your returned item, we’ll inspect it and notify you of the approval. If everything checks out, you’ll be automatically refunded to your original payment method. Just a heads up—it may take a little time for your bank or credit card company to process the refund.

Thank you for choosing Reigns Jewelry! If you have any questions, feel free to reach out to us here. We’re here to help!